Refund Policy

1. No Refund Policy

Due to the digital nature of our services and immediate access to premium content upon purchase, all sales are final and non-refundable. This policy applies to:

• Monthly subscription plans (Basic and Premium)
• Any promotional or discounted subscriptions
• Renewals of existing subscriptions

2. Why No Refunds?

Our no-refund policy exists because:

• Immediate Access: Upon subscribing, you immediately gain full access to all premium features and content
• Digital Service: Unlike physical products, digital services cannot be "returned" once accessed
• Free Trial Alternative: We offer a free plan that allows you to explore our platform before committing to a paid subscription

3. Before You Subscribe

We encourage you to:

• Try our free plan first to explore the platform
• Review all features included in each subscription tier
• Read our FAQ and documentation
• Contact our support team with any questions

4. Subscription Cancellation

While we do not offer refunds, you may cancel your subscription at any time:

• Your access continues until the end of your current billing period
• No further charges will be made after cancellation
• You can resubscribe at any time in the future

To cancel your subscription, visit your account settings or contact our support team.

5. Exceptional Circumstances

In rare cases, we may consider exceptions to this policy at our sole discretion:

• Technical issues that completely prevent access to the service
• Duplicate charges due to payment processing errors
• Unauthorized purchases (with appropriate documentation)

If you believe you qualify for an exception, please contact our support team within 48 hours of the transaction.

6. Contact Us

If you have questions about this refund policy or need assistance with your subscription:

7. Agreement

By making a purchase on FixGerman, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms of Service.